A report by Backbase and African Banker magazine, titled "Small Business Banking: Africa’s Next Growth Segment", explores the use of digital tools by banks to support small and medium-sized enterprises (SMEs) in Africa.
The study, based on a survey of 203 senior banking executives across 40 African countries, highlights a shift towards mobile-first platforms, AI-driven lending, and customized financial services to improve SME access and engagement.
Key findings include:
The report reveals a strong shift toward mobile-first platforms, AI-driven lending, and customized financial services.
Author's summary: AI and mobile tech drive SME banking growth in Africa.